Reklamace

COMPLAINTS AND RETURNS, GUARANTEE

We shall deal with any complaints and returns you might have to your satisfaction by individual agreement and in accordance with the code of law in force. The Purchaser is obligated to examine the goods when receiving them in order to identify any possible defects and damages. The Purchaser is obligated to inform our company of any defects without delay. We are not liable for damages caused by the carrier.

Unless it is stated otherwise, a statutory guarantee period of 24 months applies to all goods. The guarantee only applies to production defects.

The guarantee does not apply to:

a) defects to occur through regular use;
b) the improper use of a product;
c) improper storage.

Procedure for complaints and returns:

1) Inform us of the complaint by telephone or e-mail or in writing.
2) Send goods by registered post (not cash-on-delivery) to our address.
3) State in the package a) the reason for returning the product and b) your address.
4) Include a document to prove that you bought the returned goods in our shop.

We will deal with your complaint as quickly as possible and no later than within 30 days of its establishment, i.e. the receipt of the goods by our company.